Where do your breads come from?
We have several different vendors. Our regular Italian and semolina breads come from Monreale Bakery and Cardinal Bakery. Our crusty artisan breads come from Tom Cat Bakery. Some of the fancier breads come to us by a distributor called Featherstone. We have breads that we get from our suppliers that are called par baked. This bread comes in baked half way and then we complete the baking in our in store bakeries. This lets us keep fresh baked bread as we need it all day.
Can I call in my deli order in advance?
Yes you can. The deli can be reached by pressing the number 3 when the phone picks up. We would be happy to put together other items for you as well, such as your salads, cheeses, condiments and so on!
What should I do if I can't locate a sale item?
Occasionally deliveries arrive late or quantities come up short. We understand that this can be an inconvenience for our customers and satisfaction is our goal every time you visit our stores. We are happy to offer you a rain check for the product. If a rain check is not sufficient, we offer substitute items to accommodate this situation. Substitutions for sale items are at the discretion of the Store Team Leader.
Why do you use numbers in the deli department even when it's not that busy?
We never know when there's going to be a rush, so to avoid confusion we suggest that anyone not yet being helped take a number so that no one loses their place and everyone gets what they want in a timely fashion. The number system also allows you to step away from the deli to do other shopping while you wait when it's busy, and we will honor your place in line even if we happen to pass you by while you're away!
What is your coupon policy?
Do you double coupons? We accept manufacturer coupons and our own store coupons. We accept internet coupons but we don't double coupons. We do not double coupons because we try to give our customers the best everyday price possible without using coupons.
Do you have a Gluten Free Section?
We acknowledge the growing need for gluten free foods, however, our product availability varies by store. Please check at your local Best Yet to see what products are and can be made for you at that location. Suggestions are always welcomed.
Why are your stores cold?
Because of the nature of the products sold and our value to provide you with the freshest product, our stores are kept slightly colder than the norm to keep our products at its best.
Can you get more organic produce? Although it is not possible for us to carry every produce item, we make every effort to carry those products that are most in demand. Over time shoppers' needs change and new products are constantly introduced to meet those needs. For product availability at a particular store, it is best to e-mail the store directly.
How do I receive your circular?
Contact your Store Team Leader and provide them with your current address. If you are located in a specific zip, you may be able to receive it through our Newsday distribution immediately and if you aren't currently, we can research the problem. If your address doesn't fall within a zip code that receives our flyer then you can be added to our mailing list. Please be advised that this list is updated quarterly and therefore it may take some time from when you filled out the request until you receive the flyer.
How do I return an item?
As we do not have a courtesy desk for returns, all of our team members are experienced to help our customers with whatever questions or concerns that they have, which means that you can go to any team member. If they are unable to assist you, they will get someone to help you.
Do you deliver?
We only offer delivery service in our Astoria and Harlem location at this time. If you are interested in local delivery, please contact your Store Team Leader and inform them of your interest. In the event that we are able to expand and venture into this area, having that information will be resourceful.
Why does the staff change?
We are always trying to improve our stores and your shopping experience as a customer. One of the ways we find successful is to bring the strengths of each of our Team Members around to a different location from time to time.
Do you take holiday orders?
Yes we do. Your orders can be placed ahead of time at the store. Please contact the Store Team Leader to put in your request.
Do you do donation requests?
We are pleased to give back to the communities we serve. All requests must be made in writing on your organizations letterhead along with proof of your 501c3 status to the following address:
Best Yet Market
1 Lexington Ave.
Bethpage NY, 11714
Please be very specific in writing to us as we receive many donation requests. Once we receive follow-up correspondence from an organization, it takes us approximately 3 weeks to respond. Please plan appropriately if you have an upcoming event.
Do you have store tours for children?
We are very excited to expose the young members of our community to all that a supermarket has to offer and to educate them on how to eat healthy. We are in the process of setting up such tours through local elementary schools. If you are interested to arrange a tour for your classroom, scout, or community group, just contact your local Best Yet Market and speak with the Store Team Leader.
What are you doing about the environment?
We have installed brand new T5 ultra efficient lighting in all our stores. These new lighting fixtures run more efficiently and save a lot more energy. In addition to these energy saving procedures, we have redesigned our refrigeration systems to run more efficiently. All these improvements save energy. Please read the next answer to discover how we have gone green with the bags in our stores.
Do you offer paper bags?
No, we are excited to offer our customers reusable "Go Green" bags. These bags are durable and a low cost alternative to regular plastic bags. They are easy to carry and pack 4 times the amount of groceries as regular old bags. We all participate in a recycling program. Grocery shoppers use nearly 100 billion plastic bags annually. Most are only used once and then either recycled or thrown away. Although the concept of reusing bags is not new, our bag reduction and recycling program sheds new light and enthusiasm to encourage bag reuse.